Terms and Conditions

1. About the website

The asistentafirme.ro website is operated under the commercial name Asistență Firme. It presents administrative and commercial support services for companies and gives users the option to request legal assistance through the collaborating lawyer where the situation requires it.

You can contact us at:

• Email: contact@asistentafirme.ro
• Phone: +40 745 160 004

2. Acceptance of these terms

By accessing and using the website, you agree to comply with these terms, applicable law and the rights of other persons.

If you do not agree with these conditions, please do not use the contact form and do not continue using the website.

3. Information available on the website

The website content is provided for general presentation and information purposes. It does not replace the review of a specific situation and does not, simply by being published or read, amount to individual legal advice.

Rules, forms, fees, classifications and administrative procedures may change. For a specific request, the relevant information will be checked according to the situation and documents available at that time.

4. Sending a request

The contact form, WhatsApp messages, emails and phone calls are ways for you to tell us what you need.

Sending a request:

• does not guarantee that the matter or project will be accepted;
• does not automatically create a contract;
• does not automatically create a lawyer-client relationship;
• does not represent a firm order and does not automatically create a payment obligation;
• does not guarantee a particular result or completion within a particular time.

After reviewing your message, we may ask for additional information and may send you the available options, required documents, costs and conditions for working together.

5. Offer and beginning of the collaboration

The collaboration begins only after the essential elements have been clearly established and accepted, such as the requested service, price, required documents, responsibilities and working method.

Depending on the service, acceptance may be recorded through a contract, order, accepted offer, email, message or another document that allows the agreement to be proven.

Where the matter requires legal assistance or representation, this will be provided separately under the conditions agreed with the lawyer and in compliance with the rules governing the legal profession.

6. Prices, fees and expenses

The website does not currently process online payments and does not display fixed prices for every service.

The price is communicated before the collaboration begins, after we understand what needs to be done. Where applicable, the offer will specify:

• the professional fee or service price;
• the activities included;
• official fees, publication, courier, translation, authorisation or other third-party costs;
• the payment method and deadline;
• the conditions in which additional costs may arise.

We will not carry out additional paid work without discussing it with you first, unless this has already been clearly agreed.

7. Information and documents provided by you

To work correctly, we need you to provide complete, current and accurate information and documents.

Please:

• check the information before sending it;
• tell us about changes that may affect the procedure;
• respect the deadlines communicated for documents or confirmations;
• do not use false documents, documents altered without authorisation or information belonging to another person without a lawful basis;
• make sure you are entitled to send us the relevant data and documents.

We are not responsible for delays, refusals or consequences caused by incomplete, inaccurate or late information, or by changes that were not communicated to us.

8. Timeframes and results

Any timeframe communicated is an estimate unless it has been expressly accepted as a firm deadline.

The duration may depend on the complexity of the request, the availability of documents, the client's response and the schedule of public institutions, authorities, couriers or other third parties.

We may use reasonable efforts to provide the service, but we cannot guarantee decisions made by the Trade Registry, public authorities, courts or other independent institutions.

9. Consumers' right of withdrawal

If you are a consumer and enter into a distance contract for services, you may benefit from a legal right of withdrawal subject to the conditions and exceptions provided by applicable law.

Specific information about the withdrawal period, how to exercise the right and the consequences of beginning the service before the period expires will be provided before any collaboration to which this right applies.

If you ask for the service to begin during the withdrawal period, your express request may be required. A proportionate amount may become payable for the part of the service already performed before withdrawal, subject to the law.

10. Proper use of the website

The website must not be used for:

• illegal, fraudulent or misleading activities;
• sending malware or harmful code;
• unauthorised security testing;
• overloading or disrupting the server;
• unauthorised automated collection of content or data;
• sending spam or false requests;
• infringing the rights of other persons.

We may restrict access and take appropriate action where abusive use or a security risk is identified.

11. Intellectual property

The text, graphic elements, logo, structure, design and other original website materials are protected by intellectual property law.

You may use the website for personal information purposes. Copying, republishing, distributing, adapting or commercially using the content requires the prior consent of the rights holder unless the law expressly permits otherwise.

12. External links and services

The website may contain links to WhatsApp, the Bucharest Bar, ANPC, SAL or other external services.

These pages are operated by third parties and have their own terms, policies and security measures. We do not control their availability or content and are not responsible for the way they are operated.

13. Website availability

We try to keep the website available and its information up to date, but interruptions may occur for maintenance, updates, technical incidents or causes outside our control.

We may modify, suspend or withdraw certain functions without this affecting obligations already assumed under a separate agreement.

14. Limitation of liability

To the extent permitted by law, we are not responsible for decisions made solely on the basis of general information available on the website without a review of the specific situation.

Nothing in these terms excludes or limits liability that cannot be excluded or limited by law, and nothing affects consumers' mandatory statutory rights.

15. Personal data and cookies

The way we process personal data and use cookie technologies is explained separately in:

• Privacy Policy
• Cookies Policy

16. Complaints and dispute resolution

If a problem arises, we encourage you to contact us first. We will try to understand the situation and find a reasonable solution.

Consumers may contact the Romanian National Authority for Consumer Protection and, where applicable, use the alternative dispute resolution platform (SAL) .

17. Applicable law

These terms are interpreted in accordance with Romanian law, without excluding any mandatory consumer protection granted by applicable law.

Any disagreement will first be addressed amicably and, where this is not possible, by the competent institutions or courts under the law.

18. Changes to these terms

We may update these terms when the services, website operation or legal requirements change.

The current version will be available on this page together with the date of the latest update. Changes will not retrospectively replace the conditions of an existing agreement unless the parties agree or the law requires it.

19. Contact

For questions about the website, services or these terms, contact us at:

• Email: contact@asistentafirme.ro
• Phone: +40 745 160 004